9234 Kingston Pike #347, Knoxville, TN 37922-2380
We can connect to your computer remotely with your permission to fix software issues, run diagnostics, or even setup and configure a new computer. We can do this via imPC Remote a well known and established remote support tool.
Alternatively, click here if you are looking for regularly scheduled maintenance for your business or organization.
Remote Support is charged at $60 per hour. New customers will be asked to pre-pay for the first hour. Additional hours will be billed at the end of the connection. Existing customers will simply be asked to pay via an invoice with 30 day terms.
Please note, certain issues may not be able to be resolved via Remote Support, such as a hardware fault. If you are unable to get to your Windows desktop, this kind of remote support service will not be possible and you should consult with a local technician that can visit your location OR take your computer to a repair shop for repair.
At this point we will be able to connect remotely to your computer (as scheduled), if at anytime you decide you no longer wish Regal Computer Services to have remote access to your computer, uninstall the imPC Remote client from your computer via Control Panel / Uninstall a Program.